TERMS & CONDITIONS

Last Updated: July 21, 2025

Welcome to Glenn Arvor. These Terms and Conditions ("Terms") govern your use of our website, http://www.glennarvor.com (the "Site" ), and the purchase of any product available on the Site. The Site is operated by Confused Blooms LTD ("we", "us", "our").

By accessing the Site or purchasing our products, you agree to be bound by these Terms and our Privacy Policy. If you do not agree to these Terms, please do not use our Site.

1. General

We reserve the right to modify these Terms at any time. Any changes will be effective immediately upon posting to the Site. Your continued use of the Site after such changes constitutes your acceptance of the new Terms.

2. Products

  • Description: We specialize in the sale of artistic floral compositions in the form of art prints ("Products"). We strive to display the colors and images of our Products as accurately as possible. However, we cannot guarantee that your computer monitor's display of any color will be accurate.

  • Availability: All Products are subject to availability. We reserve the right to limit the quantities of any Products we offer, to discontinue any Product at any time, or to refuse any order you place with us.

  • Pricing: Prices for our Products are subject to change without notice. All prices are listed in the currency displayed on the product page and do not include shipping costs or any applicable taxes or import duties, which will be added at checkout.

3. Orders and Payment

  • Order Acceptance: The receipt of an order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. We reserve the right at any time after receipt of your order to accept or decline it for any reason.

  • Payment: We accept payments via the methods provided by our payment processor (e.g., Stripe, PayPal). You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store.

  • Fulfillment: Our Products are printed and shipped on-demand by our fulfillment partner, Creativehub. By placing an order, you acknowledge and agree that we will share your order details and shipping information with Creativehub for the sole purpose of fulfilling your order.

4. Shipping and Delivery

  • Process: Orders are automatically sent to our fulfillment partner for printing and shipping after payment is confirmed.

  • Delivery Times: Estimated delivery times are provided by our fulfillment partner and are not guaranteed. The delivery times are estimates and commence from the date of shipping, not the date of the order. We are not responsible for shipping delays.

  • Shipping Costs: Shipping costs are calculated at checkout based on the size of your order and your destination.

  • Customs, Duties, and Taxes: You, the buyer, are responsible for any customs and import taxes that may apply to your order. We are not responsible for delays due to customs.

5. Returns, Refunds, and Cancellations

  • Cancellations: Due to the on-demand nature of our products, orders are sent to production immediately. Therefore, we cannot accept cancellations once an order has been placed.

  • Damaged or Incorrect Items: If your order arrives damaged or you receive the wrong item, please contact us within 7 days of receipt at mailto:info@glennarvor.com. You must provide your order number and clear photographic evidence of the damage or the incorrect item. Upon verification, we will arrange for a replacement to be sent to you at no additional cost.

  • General Returns: As each product is printed to order, we do not accept returns or offer refunds for a change of mind or for an incorrect size selection. Please carefully review your order before confirming it.

6. Intellectual Property

All content published and made available on our Site is the property of Confused Blooms LTD. This includes, but is not limited to, images, texts, logos, documents, and everything that contributes to the composition of our Site. All artworks are protected by copyright law. The purchase of a Product does not transfer any reproduction rights.

7. Limitation of Liability

Confused Blooms LTD, as well as our directors, employees, and affiliates, will not be held liable for any actions, claims, losses, damages, liabilities, and expenses, including legal fees, arising from your use of the Site or your purchase of Products from us.

8. Indemnification

You agree to indemnify and hold harmless Confused Blooms LTD and our affiliates from any claim, demand, loss, liability, and expense (including legal fees) arising out of or in connection with your use of the Site or your violation of these Terms.

9. Governing Law

These Terms and any separate agreement by which we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong SAR.

10. Contact Information

For any questions regarding these Terms and Conditions, please contact us at mailto:info@glennarvor.com.